We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free Shipping Promotions
From time to time we will run "free shipping" promotions at Great Garden Supply. Typically these will involve a specific product or group of products. Also, we may run a promotion in which a specific order threshold must be reached to qualify for free shipping (i.e. Free Shipping on orders over $75).
Which Items are Eligible for Free Shipping?
While the majority of our inventory will qualify for the free shipping promotions, due to weight and size restrictions, some items will not. Items which do qualify for the promotion will show "Free Shipping Eligible" next to the "Availability" tab on the product detail page (See image below). Please Note, the "Free Shipping Eligible" image does not mean the item will ship for free; it simply means the item is eligible should the conditions be met, as per the rules of the promotion.
If you are unsure if an item qualifies for free shipping, you may email us at firstname.lastname@example.org or call 855-824-0560.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (2-3 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.